Kenya Airways (KQ) has receieved international acclaim for their services across both the airport and the onboard experience by Skytrax World Airline.
The Skytrax World Airline Awards are known as “the Oscars of the aviation industry”, as they are decided through impartial international customer voting.
KQ was awarded Best Airline Staff in Africa 2023 at the prestigious Skytrax World Airline Awards.
Chief People Officer Kenya Airways, Tom Shivo expressed the company’s gratitude and emphasized their commitment to providing quality service.
“We are extremely excited and humbled to be recognized as having the Best Airline Staff in Africa. We take great pride in our employees, who drive our competitive advantage. Our commitment to diversity, equity, and inclusion is a cornerstone of our success, as it empowers our team to deliver on our brand promise of service with an African touch to our customers,” Chief People Officer Kenya Airways, Tom Shivo stated.
The World Airline Awards began in 1999, when Skytrax launched its first global, annual airline customer satisfaction survey.
“Whilst some Award winning airlines may not be the favourite of everyone, we remind our readers that Award winning airlines are voted for by customers. A key directive of the survey is for customers to make their own, personal choices as to which airlines they consider to be the best, underlining the brand as the Passenger’s Choice Awards,” Skytrax states.
Kenya Airways (KQ) recently unveiled Africa’s most awaited loyalty program dubbed Asante Rewards at a ceremony held at the KQ Headquarters and witnessed by hundreds of invited guests from different sectors of the economy.
The program is an appreciation of customer loyalty by the airline and will allow customers to get greater value from their flying experience in form of redeemable points which can be earned from flights operated by Kenya Airways or any of its partners.
Through the Asante Rewards Loyalty Program, customers will be able to redeem their points for benefits such as reward ticket flights, seat upgrades, extra baggage allowance, priority services, seat selections and many more rewards.